Welcome to the ExtremeGB group of websites. Please read these conditions carefully.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email, or call us on 0160 430 0127. Both inbound and outbound calls may be recorded for quality monitoring and training purposes.
ExtremeGB Ltd trades on its website using the trading name outdoorgb.com (referred to below as "The Website"). These Terms and Conditions set out the terms by which we undertake to conduct our business and the conditions with which all visitors and customers agree to adhere.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.
Please see our Privacy Notice if you'd like more information on how we use your personal data to recommend products to you.
We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.
If you'd like to read more on how and where we collect or how we use your personal data, please see our Privacy Notice.
In the Privacy Notice, you can also find out how to stop receiving marketing information.
Please see our cookies policy to learn more about what cookies we use, their nature, purpose and related usage of your personal data on outdoorgb.com
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
The technical steps required to create the contract between you and us are as follows:
Non-acceptance of an order may be a result of one of the following:
The details of your specific contract will not be filed by outdoorgb.com. If you do require any information regarding orders you have placed with us, please email or write to us at: Customer Services, OutdoorGB, 2-8 Bentley Way, Daventry, NN11 8QH
The contract will be concluded in English and is subject to UK Law.Users outside UK
This Website is owned, controlled and operated by ExtremeGB Ltd from its offices within the United Kingdom. ExtremeGB Ltd makes no representation that materials in the Website are appropriate or available for use in other locations and access to them from countries or territories where their contents may be illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to the use of this Site and the materials contained herein shall be governed by United Kingdom law.
This legislation offers you the following cancellation rights when you buy online or by phone:
We offer free return postage to customers in the UK who are exchanging items for an alternative using our Royal Mail Tracked returns service. In addition to our obligations in law, The Website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 30 days in accordance with the following guidelines:
There are some goods you can't return if you simply change your mind, including: climbing safety equipment, safety headwear, including climbing, cycling and ski helmets, swimwear and underwear, where hygiene protection has been removed, consumables, such as food, other perishables and batteries, personalised goods, CDs, DVDs or software if you've broken the seal on the wrapping and earrings.
If your package arrives damaged, please ensure the carrier is notified at the time of delivery and do not sign for the package as undamaged. For a valid claim to be made, please contact us within 24 hours of receipt and keep all the external packaging with the damaged product.
GIFTS: Provided we are notified by email at the time the order is placed that the order is a gift for a specified date, we will accept returned orders up to 30 days after the specified date.
All of our items are sent via a recorded method of delivery. If an item cannot be signed for upon delivery it will be held at your local sorting office. Items are not held indefinitely and will eventually be returned to us. You will be charged further shipping should you wish for the items to be re-dispatched. We attempt to contact all customers whose items are returned to us.
If you choose not to have the item re-sent the original amount charged for shipping will not be refunded.
The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now UK law. All European member States including the UK have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.
It is important that the amount of WEEE sent to landfill sites is reduced because:
Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
ExtremeGB are 'doing our bit' under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.
For example, if a customer buys a new 12V hairdryer from us, we will take back their old 12V hairdryer (provided it is of equivalent type and function) and prevent it going into a landfill site by disposing of it safely. Customers must return their old WEEE within 28 days of purchasing their new item. Customers do not have to pay to return their old item to us.
If you wish to return your WEEE item, please contact us at the telephone number at the bottom of the page:
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste.
All Website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright ExtremeGB Ltd or by the original creator of the material. ALL RIGHTS ARE RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this site for the sole purpose of placing an order with ExtremeGB Ltd or for using this site as a shopping resource. Any other use of materials on this site - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of ExtremeGB Ltd is strictly prohibited.
Product and company names mentioned on this Website may be the trademarks or registered trademarks of their respective owners.
TO THE FULLEST EXTENT PERMITTED AT LAW, ExtremeGB Ltd IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN 'AS IS' BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, ExtremeGB Ltd DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither ExtremeGB Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, ExtremeGB Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of ExtremeGB Ltd, its affiliates, directors, employees or other representatives.
Whilst we make every effort to ensure product information and images are kept up to date, manufacturers may alter designs and specifications without warning. We therefore reserve the right to supply products with slight variations and assume no liability for inaccuracies or mis-statements. If you are not satisfied with the item supplied then you may return it subject to our Returns policy. Images of products are provided for illustrative purposes only and the actual product you receive may differ from the image displayed on the Website.
ExtremeGB Ltd may at any time revise any of the above Terms by updating this posting. By using this Site, you agree to inspect and be bound by any such revisions as they arise.
We like you to know all the good and bad features of the products before you buy, so if you've purchased a product from us we'd love to hear from you. All we ask is that you take these guidelines into account to ensure our reviews are as informative as possible.
We will remove reviews if they contain: