We want you to be happy with your purchase. If you're not, just return the product to us, following the instructions below, and we'll exchange or refund it. Please see below for products excluded from this policy.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to return the product(s) for a full refund if you request one in writing within 14 working days of receipt. Normally we'll refund the original debit, credit or charge card used to purchase.
It's important that returned items and their packaging are in the best possible condition, so please take reasonable care of them.
Unless faulty or not as described, we cannot cancel orders, refund or offer an exchange on: Special orders, personalised or made-to-measure products, perishable goods, flares or other hazardous goods, CDs, DVDs, tapes or other recording media, software or video.
There are also some goods you can't return if you simply change your mind, including: climbing safety equipment, safety headwear, including climbing, cycling and ski helmets, swimwear and underwear, where hygiene protection has been removed, consumables, such as food or other perishables, and batteries.
Gift cards and vouchers cannot be returned or exchanged for cash.
We're unable to accept cancellations for these products once ordered.
This does not affect your statutory rights.
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) as well as the proposed location before you order large items to enable us to deliver your order successfully.