Our dedicated customer service team is here to help.
Whether you would like an update on your order, further information on a product or to leave feedback, please choose from the below contact methods and we will be happy to answer your questions.
If your enquiry is regarding an existing order then please have your order reference number ready to hand. This is a number beginning OGB which can be found in the subject line of any email we have sent you.
If you have a question of an immediate nature, we have a Live Chat feature that is available on the bottom left-hand corner of each page. Our UK-based Customer Service Team operate Live Chat from 9am to 5pm Monday to Friday, and 9am to 3pm on weekends.
The average response time on Live Chat is under 1 minute, but in periods of exceptional volume, your wait may be slightly longer than this, if you do not see our response, we will email you with an answer to your query.
Please ensure you share as much information as possible when submitting the chat to ensure the team can address your query as quickly as possible.
When emailing, please quote your order reference number and name the order was placed under. This will help us deal with your enquiry as efficiently as possible. If you do not have your order reference then please state your delivery address, including postcode.
Our Customer Service team works 7 days a week to respond to your emails but please allow at least 24 hours at busy times.
Please feel free to call us and we will be happy to help with any enquiries.
We operate an answer phone service outside of our office hours. If you would like to leave a message, a member of our team will contact you back when we reopen. Alternatively, please feel free to email using the details below.
Please note, we are unable to take telephone orders due to payment security.
Mon-Fri: 11am - 2pm
Bank Holidays: Closed
If you prefer to write to us then please quote your order reference and name the order was placed under.
Please note, this is our office address and therefore not all returns come back here. If you wish to return your order, please give us a quick call or email beforehand and we will be happy to provide you with the correct address to use.
2-10 Bentley Way
Royal Oak Industrial Estate
Follow us on Facebook and Twitter to enjoy offers and discount vouchers as well as news on our latest products.