Our Terms & Conditions
Welcome to the ExtremeGB group of websites. Please read these conditions carefully. By using our websites, you signify your agreement to be bound by these conditions.
The goods you can't return
Users outside UK
Deliveries to the US
Disclaimer and Limitation of Liability
Product Review Guidelines
ExtremeGB Ltd trades in its websites using the trading names Extremegb.com, sailgb.com, outdoorgb.com and watchesgb.com (all referred to below as "The Website"). These Terms and Conditions set out the terms by which we undertake to conduct our business and the conditions with which all visitors and customers agree to adhere...
Your privacy is of the utmost importance, and we will never release your personal details to any outside company for their mailing or marketing purposes.
We comply with all relevant Data Protection and consumer legislation, and we treat your personal information as fully confidential.
In order to manage our transactions with you we collect address, phone and other information when you make a purchase. Banks and shippers receive the information needed to verify and authorise your payment card and to process your order. All these organisations are required by law to keep your personal information private.
We also use send emails and display banners on other websites to present you with products we think may be of interest to you.
We encourage customers to register to receive our newsletter as we can pass the cost of advertising on to you in the form of discounts and special offers. We do not pass your details to any third parties.
Please do let us know if your details change so that we can continue to stay in touch.
The Website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 30 days in accordance with the following guidelines:
- Please advise us by email to firstname.lastname@example.org within 30 days of delivery that you wish to make a return and quote your order number.
- We will send you details of your returns number and the correct address to use.
- Please ensure the packaging and goods are returned to us in 'as new' condition. Damaged or used goods cannot be refunded.
- Please send your returns using a tracked or signed postal service, you will be credited as soon as the goods have been received by us.
- Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You will also be charged shipping for the replacement item.
- If you have asked for an exchange of size or colour, or an alternative item, your replacement item will be charged at the current website rate.
- Goods described as available 'by special order only' may not be returnable or may be subject to a restocking fee.
There are some goods you can't return if you simply change your mind, including: climbing safety equipment, safety headwear, including climbing, cycling and ski helmets, swimwear and underwear, where hygiene protection has been removed, consumables, such as food, other perishables and batteries, personalised goods, CDs, DVDs or software if you've broken the seal on the wrapping and earrings.
Goods damaged in transit
If your package arrives damaged, please ensure the carrier is notified at the time of delivery and do not sign for the package as undamaged. For a valid claim to be made, please contact us within 24 hours of receipt and keep all the external packaging with the damaged product.
GIFTS: Provided we are notified by email at the time the order is placed that the order is a gift for a specified date, we will accept returned orders up to 30 days after the specified date.
All of our items are sent via a recorded method of delivery. If an item cannot be signed for upon delivery it will be held at your local sorting office. Items are not held indefinitely and will eventually be returned to us. You will be charged further shipping should you wish for the items to be re-dispatched. We attempt to contact all customers whose items are returned to us.
If you choose not to have the item re-sent the original amount charged for shipping will not be refunded.
The Website enters into a contract with you only when we send you an e-mail confirming despatch of your product and accepting your order. Such contract will be deemed to have been concluded in the United Kingdom and will be subject to the interpretation and enforcement of UK Law under the jurisdiction of the English Courts. Whilst your card may be debited before the contract is formed, a full refund will be made immediately if your order is not accepted. Any charges made by your Card Issuer are not refundable by us.
This Website is owned, controlled and operated by ExtremeGB Ltd from its offices within the United Kingdom. ExtremeGB Ltd makes no representation that materials in the Website are appropriate or available for use in other locations and access to them from countries or territories where their contents may be illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to the use of this Site and the materials contained herein shall be governed by United Kingdom law.
- How long does it take for my parcel to arrive in the US?
We use an International Postal service which normally delivers in 3-5 working days. You should allow a little longer.
- Goods imported into the US for personal use
It is very rare for US recipients of our goods to have to pay US or state import taxes. See the US customs statement below but if you are concerned about this please mail us.
- "INTERNATIONAL MAIL IMPORTS Customs Inspections of Mailed Parcels" (Except from US Treasury)
"... when a package first enters the United States, it arrives at a post office near the addressee. That Postal Service will route it to one of 13 Customs international mail facilities, where Customs inspectors will determine whether duty is owed. Customs then returns the package to the Postal Service for delivery (unless the value of the package is over $2000, in which case the package will be held by Customs until formal entry can be made)."
The Waste Electrical and Electronic Equipment Regulations
The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now UK law. All European member States including the UK have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.
It is important that the amount of WEEE sent to landfill sites is reduced because:
- Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
- WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.
Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
ExtremeGB are 'doing our bit' under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.
For example, if a customer buys a new 12V hairdryer from us, we will take back their old 12V hairdryer (provided it is of equivalent type and function) and prevent it going into a landfill site by disposing of it safely. Customers must return their old WEEE within 28 days of purchasing their new item. Customers do not have to pay to return their old item to us.
If you wish to return your WEEE item, please contact us at the telephone number at the bottom of the page:
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste.
All Website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright ExtremeGB Ltd or by the original creator of the material. ALL RIGHTS ARE RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this site for the sole purpose of placing an order with ExtremeGB Ltd or for using this site as a shopping resource. Any other use of materials on this site - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of ExtremeGB Ltd is strictly prohibited.
Product and company names mentioned on this Website may be the trademarks or registered trademarks of their respective owners.
TO THE FULLEST EXTENT PERMITTED AT LAW, ExtremeGB Ltd IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN 'AS IS' BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, ExtremeGB Ltd DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither ExtremeGB Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, ExtremeGB Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of ExtremeGB Ltd, its affiliates, directors, employees or other representatives.
Whilst we make every effort to ensure product information and images are kept up to date, manufacturers may alter designs and specifications without warning. We therefore reserve the right to supply products with slight variations and assume no liability for inaccuracies or mis-statements. If you are not satisfied with the item supplied then you may return it subject to our Returns policy. Images of products are provided for illustrative purposes only and the actual product you receive may differ from the image displayed on the Website.
ExtremeGB Ltd may at any time revise any of the above Terms by updating this posting. By using this Site, you agree to inspect and be bound by any such revisions as they arise.
You can cancel or amend any order (or part of an order) placed with us provided that the order has not yet entered the dispatch process. You will receive a full refund, including postage, via the original method of payment.
If your order, or part of it, has entered the dispatch process, you can refuse to accept the delivery of the item. It will be returned to us as undeliverable whereupon we will refund the amount for the item. However, you will still incur costs for the outward postage.
Honest opinions about our products
We like you to know all the good and bad features of the products before you buy, so if you've purchased a product from us we'd love to hear from you. All we ask is that you take these guidelines into account to ensure our reviews are as informative as possible.
Tips for creating a good Review
- Punchy: Your review should be approximately 50 to 500 words long. Punchy reviews get read more.
- Reasons: Please explain why you like or dislike the product with specific reasons.
- Warts and all: We want our customers to know the good and the bad but please try to present a balanced view of your own experience including both good and bad points.
- Objective: If you are in some way associated with the suppliers or have some other interest in the success of the product, please make the appropriate disclosure. Reviews should be objective.
Reviews not Allowed
We will remove reviews if they contain:
- Content not specific to product
a. References to the seller or shipping
b. References to the OutdoorGB website
- Advertising or Promotion
a. Reviews that are simply advertising the product
b. Opinions expressed by persons with a financial interest in the product or a competitor product
- Objectionable terms or phrases
a. Swear words
b. Sexually explicit terms
d. Unnecessarily hurtful or spiteful remarks
e. Racial, blasphemous or defamatory comments
a. Reviews not written in English
b. Copied material
c. External urls, phone numbers, email addresses etc
d. Price or availability details
e. References to offers and vouchers